Check-in
General Information About Check-in Procedures
The check-in process, carried out before a flight, is the procedure where the passenger confirms their participation in the flight and receives their boarding pass. This process saves time and helps reduce congestion at the airport. Check-in can be done in three different ways:
1. Online Check-in
Online check-in allows passengers to select their seats and obtain their boarding passes via the airline’s website or mobile app before the flight.
Advantages:
- Passengers can proceed directly to security control without waiting in line at the airport.
- No need for a printer thanks to mobile boarding passes.
- Very practical for passengers traveling with cabin baggage only.
When to Check-in?
Online check-in usually opens 24 to 48 hours before the flight and closes 60 to 90 minutes prior to departure.
For exact information, please contact your airline.
How to Check-in?
- Log in to the airline’s website or mobile app.
- Enter your reservation code (PNR) and surname.
- Select your seat (may be subject to a fee with some airlines).
- Create or print your mobile boarding pass.
Depending on Baggage:
- Without baggage: You can proceed directly to security control.
- With baggage: You must visit the baggage drop counter.
Mobile Boarding Pass:
A barcode boarding pass sent to your phone. It can be used at security and boarding without printing.
For exact details, please contact your airline.
Special Cases:
Online check-in may not be suitable for unaccompanied minors, sick passengers, or those with mobility limitations.
Please contact your airline for confirmation.
When to Arrive at the Airport?
- For domestic flights: At least 1.5 to 2 hours before departure.
- For international flights: At least 2 to 3 hours before departure.
Please contact your airline for exact information.
2. Kiosk (Self) Check-in
Kiosk check-in is done via self-service touch-screen devices located at airports. These devices allow passengers to obtain boarding passes quickly without waiting in line.
Features:
- You can check in using your PNR code, e-ticket, passenger card, or passport.
- Seat selection and additional services can be purchased with a credit card.
- Passengers with cabin baggage can proceed directly to the boarding gate.
- Passengers with checked baggage are directed to Self Bag Drop or the counter.
Kiosk Devices:
Touch-screen devices with multi-language support.
- Free of charge.
- Easy and fast to use.
Kiosk devices may not be available at every airport or for every airline. Please contact your airline for confirmation.
3. Counter Check-in
Counter check-in is the traditional method performed by airline staff at the airport.
When to Choose?
- For passengers who cannot use online or kiosk check-in.
- For special cases such as unaccompanied minors, passengers requiring assistance, or group travel.
- When baggage needs to be checked in, especially at airports without Self Bag Drop facilities.

Process:
- Passenger presents ID and reservation details at the counter.
- Staff completes the check-in process.
- Boarding pass is printed and baggage is accepted.
- Passenger proceeds to security control and then to the boarding gate.
Please contact your airline for exact information.
Important Notes
- For information about cabin and checked baggage allowances (weight, size, etc.), please contact your airline.
- For details on prohibited items and liquid restrictions in cabin and checked baggage, please visit here
Frequently Asked Questions
Telephone: 0232 455 00 00 / Ext: 4690