Check-in

Check-in

General Information About Check-in Procedures

 

The check-in process, carried out before a flight, is the procedure where the passenger confirms their participation in the flight and receives their boarding pass. This process saves time and helps reduce congestion at the airport. Check-in can be done in three different ways:

1. Online Check-in

Online check-in allows passengers to select their seats and obtain their boarding passes via the airline’s website or mobile app before the flight.

Advantages:

  • Passengers can proceed directly to security control without waiting in line at the airport.
  • No need for a printer thanks to mobile boarding passes.
  • Very practical for passengers traveling with cabin baggage only.

When to Check-in?

Online check-in usually opens 24 to 48 hours before the flight and closes 60 to 90 minutes prior to departure.

For exact information, please contact your airline.

How to Check-in?

  • Log in to the airline’s website or mobile app.
  • Enter your reservation code (PNR) and surname.
  • Select your seat (may be subject to a fee with some airlines).
  • Create or print your mobile boarding pass.

Depending on Baggage:

  • Without baggage: You can proceed directly to security control.
  • With baggage: You must visit the baggage drop counter.

Mobile Boarding Pass:

A barcode boarding pass sent to your phone. It can be used at security and boarding without printing.

For exact details, please contact your airline.

Special Cases:

Online check-in may not be suitable for unaccompanied minors, sick passengers, or those with mobility limitations.

Please contact your airline for confirmation.

When to Arrive at the Airport?

  • For domestic flights: At least 1.5 to 2 hours before departure.
  • For international flights: At least 2 to 3 hours before departure.

Please contact your airline for exact information.

2. Kiosk (Self) Check-in

Kiosk check-in is done via self-service touch-screen devices located at airports. These devices allow passengers to obtain boarding passes quickly without waiting in line.

Features:

  • You can check in using your PNR code, e-ticket, passenger card, or passport.
  • Seat selection and additional services can be purchased with a credit card.
  • Passengers with cabin baggage can proceed directly to the boarding gate.
  • Passengers with checked baggage are directed to Self Bag Drop or the counter.

Kiosk Devices:

Touch-screen devices with multi-language support.

  • Free of charge.
  • Easy and fast to use.

Kiosk devices may not be available at every airport or for every airline. Please contact your airline for confirmation.

3. Counter Check-in

Counter check-in is the traditional method performed by airline staff at the airport.

When to Choose?

  • For passengers who cannot use online or kiosk check-in.
  • For special cases such as unaccompanied minors, passengers requiring assistance, or group travel.
  • When baggage needs to be checked in, especially at airports without Self Bag Drop facilities.

Process:

  • Passenger presents ID and reservation details at the counter.
  • Staff completes the check-in process.
  • Boarding pass is printed and baggage is accepted.
  • Passenger proceeds to security control and then to the boarding gate.

Please contact your airline for exact information.

Important Notes

  • For information about cabin and checked baggage allowances (weight, size, etc.), please contact your airline.
  • For details on prohibited items and liquid restrictions in cabin and checked baggage, please visit here
For counter information, self check-in kiosks, and self-drop off kiosk locations, please click here.

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
You are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes in your carry-on bag and through the checkpoint. These are limited to travel-sized containers that are 3.4 ounces (100 milliliters) or less per item.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit gumrukrehberi.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
No.
No. As of January 1, 2025, the printed Overseas Departure Duty stamp application has been abolished. You can make your Overseas Departure Duty payments through the Digital Tax Office, the GIB Mobile Application, internet and mobile branches of participating banks, cash desks and ATMs, PTT, tax offices, or the payment desks and kiosks at the airport.
The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690

No.