Privacy

Privacy

Visitors to our website may do so as often as they like without needing to share their personal details. During visits to our website visitors’ personal details are obtained by us only with their knowledge and consent. Any personal information collected by TAV Airports Holding as part of a registration or other procedure which requires its disclosure is held in the strictest confidence. Personal information such as a visitor’s name, surname, postal address, date of birth, sex, telephone and fax number and e-mail address are only recorded by us when disclosed by the visitor on our website.

We would like to remind you that we cannot guarantee to protect the contents of messages that are not encoded during e-mail correspondence and that you are responsible to ensure the security of your e-mails.

We may provide links on our website to other sites that are not hosted by TAV Airports Holding. We recommend that you review the privacy and other policies of the site(s) you are linking to. TAV Airports Holding cannot be held liable for the policies of other websites.

TAV Airports Holding reserves the right to amend its privacy policies. Therefore, we recommend you to revisit our Privacy Policy Page periodically.

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
You are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes in your carry-on bag and through the checkpoint. These are limited to travel-sized containers that are 3.4 ounces (100 milliliters) or less per item.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit gumrukrehberi.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
No.
No. As of January 1, 2025, the printed Overseas Departure Duty stamp application has been abolished. You can make your Overseas Departure Duty payments through the Digital Tax Office, the GIB Mobile Application, internet and mobile branches of participating banks, cash desks and ATMs, PTT, tax offices, or the payment desks and kiosks at the airport.
The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690

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