Accessibility Applications

Accessibility Applications

ACCESSIBILITY PRACTICES AT ADNAN MENDERES AIRPORT DOMESTIC AND INTERNATIONAL TERMINALS

Operated by TAV Airports, Izmir Adnan Menderes Airport Domestic and International terminals implemented some practices in compliance with the national and international standards to enhance the quality of life for disabled passengers or passengers with reduced mobility (PRM).

1-Parking Garage:

The parking garage of both arrivals and departures floor has a total of 30 disabled parking spaces for the international terminal and 28 disabled parking spaces for the domestic terminal. The width of the parking spaces were increased from 2.40 m to 4 m; and in the event of 2 or more adjacent parking spaces, an extra 1.5 m space is left. Disabled parking spaces are highlighted with warning signs. In order to avoid other drivers to park their vehicles in disabled parking spaces, appropriate signage is erected informing that any misuse will be sanctioned by fines.

For disabled passengers to be able to access disabled parking spaces easily, appropriate direction signs are erected at the entry of the parking garage showing the locations of disabled parking spaces.

2-Tactile Paving

Tactile paving with raised, flat-topped bars is applied for guidance. Flat-topped blisters on the tactile paving give warning on locations to pay attention (turn, change of direction, obstacle, etc.). Service points can be accesses via uninterrupted tactile surfaces (integrated accessibility practice with assistance totems)

3-Pedestrian Cross Signage

The pedestrian crosses on the way from the parking garage to terminal buildings have both tactile paving and traffic signs erected.

4-Ramps and Passage Ways

The widths of the sidewalks and ramps on the way from the parking garage to terminal buildings have been increased to 150 cm and covered with tactile paving for persons with disabilities.

5-Terminal Building Entrances

The gates at the terminal entrances and exits have spacing of 127 cm. Appropriate signage has been applied to avoid visually impaired individuals walk into the doors.

6-Disabled Entrances

Terminal buildings also have disabled entrances to ease the access of disabled passengers to service points.

7-Assistance Totem Service

Assistance totems, having direct phone lines to information desks and instructions in Braille, have been erected to 4 separate locations with proper lighting visible during both day- and night-times.

8-Disabled Information Desks

Information desks on the arrivals and departures floors of domestic and international terminals can be easily accessed via disabled passengers and were built in line with TS 9111 standards.

9-Disabled Check-in Counters

A total of 4 check-in counters, 2 on the departures floor of the domestic terminal and 2 on the departures floor of the international terminal, were built in line with TS 9111 standards.

10-Directions and Signage

Terminal buildings are equipped with proper direction signs for easy access of disabled passengers to elevators, disabled restrooms and other services provided to disabled passengers.

11-Disabled Restrooms

Disabled restrooms within the terminal building are equipped with an innovative system including lighting fixtures operated by movement sensors and emergency warning kit. For passengers using a wheelchair, the space within the restrooms is sufficient for moving in and turning. The doors have proper area definitions in Braille. Disabled restrooms are in line with TS 9111 standards.

12-Passenger Restrooms

Whilst the International Terminal has 70 men's and 50 women's restrooms, the Domestic Terminal has 61 men's and 61 women's restrooms with proper area definitions in Braille.

13-Elevators for PRM

All elevators in service for passengers are also available and accessible by PRM and disabled passengers. Hence, elevators are equipped with audible warning systems giving floor information, elevator entries are covered with tactile surfaces, area definition and signs in Braille are erected. Elevators are equipped with handrails in the cab and control buttons are designed to be used by visually impaired passengers.

14-Lounge Seats

Seating locations and seats are reserved for disabled passengers throughout the lounges within the terminal building with proper signage.

15-Support Handrails

For elderly and disabled passengers, support handrails were mounted to appropriate areas where may be required according to the structure of the area.

16-Pay Phones

There are pay phones available for the use of disabled passengers throughout the terminal buildings.

17-Escalators and Travellators

Terminal buildings have escalators and travellators for passengers and guests with reduced mobility. The escalators and travellators are equipped with guiding green-red lights indicating direction of operation. The spacing is 100 cm. Tactile paving with a depth of 60 m  is applied at the entry and exit points. There are yellow lines outlining the steps of escalators.

18-Stairs

Proper tactile paving is applied at the top and bottom of the stairs, as well as landing sections.

19-Maps in Braille

There are maps in Braille throughout the terminal buildings available particularly for disabled passengers.

20-PRM Pick-up & Drop-off Points

PRM pick-up and drop-off points have been defined with proper signage on the arrivals and departures floors of the terminal buildings where vehicles of PRM or disabled passengers can park for a maximum of 15 minutes for pick-up and drop-off. Tactile paving is applied from these pick-up and drop-off points to disabled passenger entrances, assistance totems and disabled information desks.

21-Training of Employees

Personnel who will be in direct contact with disabled passengers are provided training on sign language and how to properly communicate with these passengers.

22-Boarding

Special wheelchairs are available for boarding process of elderly passengers and PRM. Ambulift vehicles are used on the apron for easy boarding of these passengers. Disabled passengers and PRM are given priority and accompanied by an assistant during boarding.

Frequently Asked Questions

General Flight Informations

Purchasing, canceling, or changing flight tickets are managed directly by the airline. Since each airline has its own rules, fees, and support channels (like websites, apps, or call centers), we recommend reaching out to them directly.
Operational processes such as departure, arrival, delays, cancellations, check-in, and boarding are under the control and responsibility of the airline companies and the ground handling agents that serve them. Therefore, for accurate and detailed information regarding such matters, we recommend contacting the relevant airline and ground handling service provider directly.
For domestic flights, it is recommended to arrive at the airport at least 2 hours before your scheduled departure time. For international flights, you should arrive at least 3 hours in advance. You can complete your check-in at the airport by visiting the check-in counters of your airline. Make sure to have your ticket, a valid ID (such as a national ID card, passport, or driver’s license), and any baggage you may need to check in. If you have already checked in online, you only need to go to the baggage drop-off counter.
To travel abroad with your pet, you must comply with both international regulations and the transportation policies of the airline. Since each airline and country may have different rules regarding pet transportation and entry requirements, it is essential to contact your airline in advance to ensure a smooth travel process.

Baggage Services

Your free baggage allowance may vary depending on whether your flight is domestic or international, your ticket class, and the policies of your airline. Therefore, for accurate information, you should contact the airline from which you purchased your ticket directly.
Processes such as baggage collection, transfer, transportation, and delivery are under the responsibility of the airline you are flying with and the ground handling company serving that airline. Therefore, in case of any issues such as lost, damaged, or undelivered baggage, you must contact the relevant airline or ground handling company before leaving the airport to ensure the matter is properly investigated.

Security Procedures

During security screening Items like phones, belts, and coats must be placed in the X-ray machine. Laptops and electronic devices should be removed from their bags and screened separately. Sharp or flammable items are not allowed in cabin baggage and must be checked in. Follow the instructions of security staff and join the queue on time. Children are also subject to security screening, and their belongings will be scanned through the X-ray machine. For detailed information, please visit our website.
Liquids in hand luggage must be in containers of no more than 100 ml each. Be placed in a transparent, resealable plastic bag. The total volume of the bag must not exceed 1 liter, and each passenger may carry only one bag. Medications, baby food, and special dietary liquids may be exempt but must be declared at the security checkpoint. Liquids with an alcohol content over 70%, such as certain colognes or disinfectants, are strictly prohibited in both cabin and checked baggage under all circumstances.
Items such as sharp objects, weapons (including replicas), flammable or explosive materials, and toxic chemicals are not allowed in hand baggage. Liquids in hand luggage must be in containers of up to 100 ml, placed in a 1-liter transparent bag. For the full list and details, please visit the DHMİ Passenger Information page.
Yes, at the International Departures and Arrivals levels, passengers who declare themselves as disabled or individuals with special needs are offered Fast Track service together with one companion, without the need to present any documents.
No.
Free water dispensers are available for passengers at both the Domestic and International Terminals of Adnan Menderes Airport. For location details, please visit this page.
According to national and international aviation security regulations, medications and baby food required during travel may be carried in hand luggage. However, the following conditions must be met for these items to pass through security screening: Accepted Items: Medications: Must be listed on a prescription that includes the passenger’s name, or accompanied by a doctor’s report/medical certificate stating that the passenger needs to use the medication. Medications must be in their original packaging. Baby food: May be carried only in quantities needed for the duration of the journey, and only if the baby is also traveling on the flight. At the Security Checkpoint: - Security officers may ask you to present documentation proving the exceptional need. - If deemed necessary, they may also request that you taste the medication or baby food.
According to national and international aviation security regulations, liquid and paste-like items purchased from Duty Free stores or on board the aircraft are permitted through security checkpoints under the following conditions: - Items must be placed in a sealed, tamper-evident bag (STEB) provided by the store or airline. - The purchase receipt must be clearly visible inside the sealed bag. - The bag must remain unopened and undamaged until arrival at the final destination. These items are generally accepted on both direct and connecting flights. However: - If the passenger exits the secure area or transfers through another airport, the items may be subject to additional screening. - If the bag is opened or appears tampered with, the items may be confiscated at subsequent security checkpoints.

Customs Procedures

For detailed information on the exemption limits for personal belongings brought into Türkiye by passengers, please visit this page .
For detailed information about the cash limit you can carry when traveling abroad, please visit this page .

Parking and Transportation

Yes, our parking areas offer a subscription system. For detailed information and current pricing, please visit our parking page. Please note that reservations are not available for our parking areas. Service is provided on a first-come, first-served basis.
Yes. Vehicles carrying a disabled person are exempt from parking fees for up to 15 days per entry. The vehicle must have the disabled person inside — having “Disabled Vehicle” written on the registration is not enough. For more information, please visit our parking page.
You can reach our airport by HAVAŞ shuttle services, municipal buses, İZBAN train, private car, or taxi. For more information, please visit our transportation page.

Passenger Services

Wheelchair service is provided by airlines and ground handling companies. To benefit from this service, it is recommended that you contact your airline prior to your flight. Wheelchair assistance is available in both domestic and international terminals.
For detailed information and reservations regarding lounge access, fast track, and TAV Passport services, you can call 0(850) 222 2575 or contact us via email at customersuccess@tav.aero.
Connect to the TAV-FREE-WIFI network. On the page that opens, enter your country code and mobile phone number. Enter the verification code sent via SMS to complete the connection. Passengers without roaming access can obtain a password using their ID card at the kiosk devices located in the terminals.
For details about the food & beverage places operating at Adnan Menderes Airport, please visit our website:
For details about the stores operating at Adnan Menderes Airport please visit our website.

Job and Internship Applications

For job/internship applications and information about application process, you can contact our Human Resources Department via email at hr.izmir@tav.aero.
Passport and Visa Procedures
Regarding passport and visa procedures for arriving, departing, transit, or transfer passengers, we recommend contacting the Passport Police using the contact details provided below. You may also reach out to your airline for additional information related to your travel documents. Passport Police Contact Information: +90 232 455 00 00 Extensions: 1624, 4944, 4963, 1912, 1913

Transit Passengers

Transit/transfer passengers may benefit from other services available within the terminal depending on their flight schedule. For detailed information about transit/transfer procedures, please click here.

Lost Items in the Terminal

For lost or forgotten items within the terminal or parking areas, you can contact the TAV Lost & Found Office between 08:00 and 20:00 on weekdays and weekends. Phone: +90 232 455 00 00 / Extension: 4690 Email: kayip.esya@tav.aero For items lost during the flight, please contact your airline or the ground handling company that provides services on their behalf.
Lost passports or ID cards found within the terminal or parking areas are handed over to the Airport Police Department. Therefore, you will need to contact the Airport Police directly for assistance. Phone: +90 232 455 00 00 Extensions: 1608, 1499
Items registered at the TAV Lost & Found Office are kept for a period of one year

Accommodation

TAV Airport Hotel is located inside Adnan Menderes Airport. For detailed information and reservations, please click here.
Calculate