Lost & Found Office
The Lost & Found Office, at which property that has been lost by passengers within the airport and multi-storey parking lot is carefully stored and delivered, is open between 08:00 AM and 08:00 PM on the mezzanine floor of the domestic terminal. For lost & found items, please visit the Lost & Found Office on weekdays and weekends between 08:00 AM and 08:00 PM.
Phone: (232) 455 00 00-4690
Lost Property Storage Charges
The following daily storage charges apply to lost baggage held at Adnan Menderes Airport.
|
2026 LOST PROPERTY STORAGE SERVICE TARIFF |
||
|
Lost Property Type |
Days 2–3 (TL/Day) |
Day 4 and Subsequent Days (TL/Day) |
|
Large Baggage |
352,80 TL |
26,40 TL |
|
Medium Baggage |
240 TL |
21,60 TL |
|
Small Baggage |
154,80 TL |
13,20 TL |
*Fees are charged on a TL/day basis and include VAT.
Notes:
- Charges commence from the second day following the date the baggage is registered in the Lost Property Report.
- For intentionally abandoned baggage, where three (3) or more items of baggage are left unattended, storage charges shall commence from the moment the Lost Property Report/Form is recorded, without waiting for the 24-hour period to elapse.
- No storage fee is charged for small personal items such as glasses, watches, mobile phones, wallets, or for medical equipment.
Complaints about lost, incomplete or damaged luggage from the conveyors in the baggage claim area, as well as for items forgotten inside the aircraft should be directed to the airline company or the ground service company which handled your baggage, together with your identity, baggage, and flight information.
TURKISH AIRLINE
Phone Number: +90 (232) 274 24 24
SunExpress
SunExpress Whatsapp: +90 232 444 0797
SunExpress Cutomer Service: 444 0 797
PEGASUS AIRLINES
PEGASUS AIRLINE LOST AND FOUND OFFICE : +90 (232) 455 00 00/3811
email: adbbagaj@flypgs.com
M: +90 531 105 1933
TGS LOST AND FOUND OFFICE
Tel: +90 (532) 724 8831
E-mail: adblf@tgs.aero
HAVAŞ LOST AND FOUND OFFICE
Tel: +90 (232) 274 08 70
+90 (232) 274 20 84
M: +90 530 976 7856
E-mail: adbll@havas.net
ÇELEBİ LOST AND FOUND OFFICE
Tel: +90 (232) 274 25 25
M: +90 549 742 6993
E-mail: adb.lostfound02@celebiaviation.com
Frequently Asked Questions
General Flight Informations
Purchasing, canceling, or changing flight tickets are managed directly by the airline. Since each airline has its own rules, fees, and support channels (like websites, apps, or call centers), we recommend reaching out to them directly.
Operational processes such as departure, arrival, delays, cancellations, check-in, and boarding are under the control and responsibility of the airline companies and the ground handling agents that serve them. Therefore, for accurate and detailed information regarding such matters, we recommend contacting the relevant airline and ground handling service provider directly.
For domestic flights, it is recommended to arrive at the airport at least 2 hours before your scheduled departure time. For international flights, you should arrive at least 3 hours in advance. You can complete your check-in at the airport by visiting the check-in counters of your airline. Make sure to have your ticket, a valid ID (such as a national ID card, passport, or driver’s license), and any baggage you may need to check in. If you have already checked in online, you only need to go to the baggage drop-off counter.
To travel abroad with your pet, you must comply with both international regulations and the transportation policies of the airline. Since each airline and country may have different rules regarding pet transportation and entry requirements, it is essential to contact your airline in advance to ensure a smooth travel process.
Baggage Services
Your free baggage allowance may vary depending on whether your flight is domestic or international, your ticket class, and the policies of your airline. Therefore, for accurate information, you should contact the airline from which you purchased your ticket directly.
Processes such as baggage collection, transfer, transportation, and delivery are under the responsibility of the airline you are flying with and the ground handling company serving that airline. Therefore, in case of any issues such as lost, damaged, or undelivered baggage, you must contact the relevant airline or ground handling company before leaving the airport to ensure the matter is properly investigated.
Security Procedures
During security screening Items like phones, belts, and coats must be placed in the X-ray machine. Laptops and electronic devices should be removed from their bags and screened separately. Sharp or flammable items are not allowed in cabin baggage and must be checked in. Follow the instructions of security staff and join the queue on time. Children are also subject to security screening, and their belongings will be scanned through the X-ray machine. For detailed information, please visit our website.
Liquids in hand luggage must be in containers of no more than 100 ml each. Be placed in a transparent, resealable plastic bag. The total volume of the bag must not exceed 1 liter, and each passenger may carry only one bag. Medications, baby food, and special dietary liquids may be exempt but must be declared at the security checkpoint. Liquids with an alcohol content over 70%, such as certain colognes or disinfectants, are strictly prohibited in both cabin and checked baggage under all circumstances.
Items such as sharp objects, weapons (including replicas), flammable or explosive materials, and toxic chemicals are not allowed in hand baggage. Liquids in hand luggage must be in containers of up to 100 ml, placed in a 1-liter transparent bag. For the full list and details, please visit the DHMİ Passenger Information page.
Yes, at the International Departures and Arrivals levels, passengers who declare themselves as disabled or individuals with special needs are offered Fast Track service together with one companion, without the need to present any documents.
No.
Free water dispensers are available for passengers at both the Domestic and International Terminals of Adnan Menderes Airport. For location details, please visit this page.
According to national and international aviation security regulations, medications and baby food required during travel may be carried in hand luggage. However, the following conditions must be met for these items to pass through security screening: Accepted Items: Medications: Must be listed on a prescription that includes the passenger’s name, or accompanied by a doctor’s report/medical certificate stating that the passenger needs to use the medication. Medications must be in their original packaging. Baby food: May be carried only in quantities needed for the duration of the journey, and only if the baby is also traveling on the flight. At the Security Checkpoint: - Security officers may ask you to present documentation proving the exceptional need. - If deemed necessary, they may also request that you taste the medication or baby food.
According to national and international aviation security regulations, liquid and paste-like items purchased from Duty Free stores or on board the aircraft are permitted through security checkpoints under the following conditions: - Items must be placed in a sealed, tamper-evident bag (STEB) provided by the store or airline. - The purchase receipt must be clearly visible inside the sealed bag. - The bag must remain unopened and undamaged until arrival at the final destination. These items are generally accepted on both direct and connecting flights. However: - If the passenger exits the secure area or transfers through another airport, the items may be subject to additional screening. - If the bag is opened or appears tampered with, the items may be confiscated at subsequent security checkpoints.
Customs Procedures
For detailed information on the exemption limits for personal belongings brought into Türkiye by passengers, please visit this page .
For detailed information about the cash limit you can carry when traveling abroad, please visit this page .
Parking and Transportation
Yes, our parking areas offer a subscription system. For detailed information and current pricing, please visit our parking page. Please note that reservations are not available for our parking areas. Service is provided on a first-come, first-served basis.
Yes. Vehicles carrying a disabled person are exempt from parking fees for up to 15 days per entry. The vehicle must have the disabled person inside — having “Disabled Vehicle” written on the registration is not enough. For more information, please visit our parking page.
You can reach our airport by HAVAŞ shuttle services, municipal buses, İZBAN train, private car, or taxi. For more information, please visit our transportation page.
Passenger Services
Wheelchair service is provided by airlines and ground handling companies. To benefit from this service, it is recommended that you contact your airline prior to your flight. Wheelchair assistance is available in both domestic and international terminals.
For detailed information and reservations regarding lounge access, fast track, and TAV Passport services, you can call 0(850) 222 2575 or contact us via email at customersuccess@tav.aero.
Connect to the TAV-FREE-WIFI network. On the page that opens, enter your country code and mobile phone number. Enter the verification code sent via SMS to complete the connection. Passengers without roaming access can obtain a password using their ID card at the kiosk devices located in the terminals.
For details about the food & beverage places operating at Adnan Menderes Airport, please visit our website:
For details about the stores operating at Adnan Menderes Airport please visit our website.
Job and Internship Applications
For job/internship applications and information about application process, you can contact our Human Resources Department via email at hr.izmir@tav.aero.
Regarding passport and visa procedures for arriving, departing, transit, or transfer passengers, we recommend contacting the Passport Police using the contact details provided below. You may also reach out to your airline for additional information related to your travel documents. Passport Police Contact Information: +90 232 455 00 00 Extensions: 1624, 4944, 4963, 1912, 1913
Transit Passengers
Transit/transfer passengers may benefit from other services available within the terminal depending on their flight schedule. For detailed information about transit/transfer procedures, please click here.
Lost Items in the Terminal
For lost or forgotten items within the terminal or parking areas, you can contact the TAV Lost & Found Office between 08:00 and 20:00 on weekdays and weekends. Phone: +90 232 455 00 00 / Extension: 4690 Email: kayip.esya@tav.aero For items lost during the flight, please contact your airline or the ground handling company that provides services on their behalf.
Lost passports or ID cards found within the terminal or parking areas are handed over to the Airport Police Department. Therefore, you will need to contact the Airport Police directly for assistance. Phone: +90 232 455 00 00 Extensions: 1608, 1499
Items registered at the TAV Lost & Found Office are kept for a period of one year
Accommodation
TAV Airport Hotel is located inside Adnan Menderes Airport. For detailed information and reservations, please click here.